Charging Reservation is only applicable to registered Cornerstone EV Charging Members and their registered electric vehicles. The real-time reservation is based on one electric vehicle charging space. If there is an unfinished reservation in the account, please complete the reservation or cancel it before making another reservation.

Before making any reservation, please check that your account have sufficient balance. All reservation services can only be used when the wallet balance or coupon balance is HKD 0 or above. If your balance is in negative balance, please top-up your account before making the reservation.

Each user can make TWO reservations per day. If the maximum number of reservations has been reached, the next reservation must be made on the next day.

The Charging Reservation will reserve 15 minutes for free. During this period, members can cancel their reservation for free.

Members must start charging within 15 minutes under free reservation period by: Confirming the electric vehicle has arrived and parked at the designated electric vehicle parking space and start charging with the designated charger. Otherwise, subsequent (i.e. no show / late) reservation (idle fee) will be charged automatically without further notice

Idle fee from absence (no show / late) calculated by every 15 minutes. After 60 mins upon the confirmed reserved time, the reservation will turn into expired and the charging and parking space will be released, reservation fee (idle fee) will also be charged.

Final Reservation record will base on the system and by the system time as standard. Once the reservation is confirmed, the system will automatically start calculating the Free Reservation Period (i.e. Free Cancellation Period).

Charging Reservation is an online function for Cornerstone EV Charging members, and it is subject to the actual environment during that period of time, or it may be cancelled or unavailable due to the following conditions without further notice, including but not limited to: Parking Space Status, Parking Space Usage, Charger Status, and Special Environmental Factors.

Cornerstone EV Charging Service Limited will NOT be responsible if the member fails to use the reserved designated electric vehicle parking space or use the designated charger to charge, and the reservation fee (idle fee) will not be refunded.

Cornerstone EV Charging Service Limited reserves the right to pursue if any charging facilities or ground locks are found to be damaged or vandalised.

Cornerstone EV Charging Service Limited will not be responsible for any claims, demands, responsibilities or lawsuits caused by any user during the reservation and charging process.

In case of any dispute, Cornerstone EV Charging Service Limited reserves the right of final decision.

Regarding further information or enquiries, please click “Contact Us’ on the mobile app during working hour or contact our Customer Support hotline at +852 6115 2143 (24/7).