Cornerstone Technologies Holdings Limited. All Rights Reserved 2020
New Service Charge: Idle Fee
Cornerstone GO is committed to making EV charging accessible, creating a better EV charging experience for drivers, and coping with the increasing demand of EV charging services with fairness & efficiency. Cornerstone GO is introducing a new service charge – idle fee (Both for AC & DC) under designated stations, aims to increase the station availability by encouraging users to leave the charging station after their charging session.
Nevertheless, we understand your concerns. Cornerstone GO users can always check their current charging record by using Cornerstone EV Charging App, details will be shown including but not limited to Charging Speed, Status, and the respective Charging Fee by just a glance. Under this new Service Charge scheme, we also provide different durations (in minutes) as “Grace Period”. Car owners are allowed to Stop Charging, Unplugged the charging cable, and leave the charging station within the grace period after completing the charging process without incurring any additional fees.
The new service charge scheme “Idle Fee” aims to solve the issues where the EV’s charging session is completed and yet still connected to the charger and occupied the charging station for a long period of time. This new service scheme will be charged under different time phases with the respective fee, without an upper limit.
For those designed Charging Station that apply “Idle Fee” will be stated with Signage and Pin
at the Charging Station and on Cornerstone EV Charging App.
Nevertheless, we understand your concerns. Cornerstone GO users can always check their current charging record by using Cornerstone EV Charging App, details will be shown including but not limited to Charging Speed, Status, and the respective Charging Fee by just a glance. Under this new Service Charge scheme, we also provide different durations (in minutes) as “Grace Period”. Car owners are allowed to Stop Charging, Unplugged the charging cable, and leave the charging station within the grace period after completing the charging process without incurring any additional fees.
The new service charge scheme “Idle Fee” aims to solve the issues where the EV’s charging session is completed and yet still connected to the charger and occupied the charging station for a long period of time. This new service scheme will be charged under different time phases with the respective fee, without an upper limit.
For those designed Charging Station that apply “Idle Fee” will be stated with Signage and Pin
at the Charging Station and on Cornerstone EV Charging App.
Launched
1. Shek Yum Car Park
To be Launched
1. Fairview Park Lotus Road Car Park
2. GAW - Yau Oi Esate
3. GAW - Ming Tak Estate
4. GAW - Yung Shing Court
5. No. 68 Yee Wo Street
*Less than 5 minutes will be counted as 5 minutes.
1. Shek Yum Car Park
To be Launched
1. Fairview Park Lotus Road Car Park
2. GAW - Yau Oi Esate
3. GAW - Ming Tak Estate
4. GAW - Yung Shing Court
5. No. 68 Yee Wo Street
*Less than 5 minutes will be counted as 5 minutes.
| Time Period | Time Phase | Grace Period | Charging Duration Unit* | Idle Fee | |
|---|---|---|---|---|---|
| DC |
4:00pm – 10:00pm | High Peak | 15 minutes | Every 5 minutes | $20 |
| 10:01pm – 3:59pm | Non-Peak | Not Applicable | Not Applicable | Not Applicable | |
| AC | 4:00pm – 10:00pm | High Peak | Not Applicable | Not Applicable | Not Applicable |
| 10:01pm – 3:59pm | Non-Peak | Not Applicable | Not Applicable | Not Applicable |
FAQ
Q1: Why is Idle Fee applied?
A1: The launch of new service charge “Idle Fee” scheme aims at supporting the increasing demand for EV Charging Service and improving the charging experience for Cornerstone GO users, wherefore to encourage users leave the charging after their charging session is completed and therefore to provide a fair and efficient charging environment to all EV users. Users can identify which designated EV Charging Station applies this scheme by the Idle Fee signage and pin stated and displayed at Cornerstone EV Charging Station and Cornerstone EV Charging App.
Q2: Why is Idle Fee Service Charge only applicable at some designed Charging Station?
A2: User experiences and customer’s opinions are always the priority of Cornerstone. Idle Fee implementation is based on the charging station usage performance to evaluate which station to be applied. Yet, Cornerstone will closely monitor all feedbacks and opinions so as to provide a better charging environment and quality.
Q3: What criteria is used under this new “Idle Fee” scheme?
A3: Providing equitable EV charging for all users is one of our service principles, aiming and hoping each EV user will leave the charging station after their charging session is completed. For instance:
AC (Medium-Speed Charging): When the systems detected the EV charging status is under “Suspended EV” for more than 5 minutes, the system will consider this charging session is completed which will automatically stop and complete the charging.
DC (Quick-Speed Charging): When the system detects that the EV Charging energy output is below 1% per minute and the EV battery level is above 90%, the system will consider this EV charging session is completed.
Once the charging session is completed (including the “Stop Charging” button is clicked by the user on app), and the user didn’t unplug the charging cable and leave the charging station immediately, corresponding Idle Fee will be incurred without any upper limit.
AC (Medium-Speed Charging): When the systems detected the EV charging status is under “Suspended EV” for more than 5 minutes, the system will consider this charging session is completed which will automatically stop and complete the charging.
DC (Quick-Speed Charging): When the system detects that the EV Charging energy output is below 1% per minute and the EV battery level is above 90%, the system will consider this EV charging session is completed.
Once the charging session is completed (including the “Stop Charging” button is clicked by the user on app), and the user didn’t unplug the charging cable and leave the charging station immediately, corresponding Idle Fee will be incurred without any upper limit.
Q4: How do I know if Idel Fee have been incurred?
A4: Designated charging station that applies “Idle Fee” will have signage at the station and pin on Cornerstone EV Charging App for users to identify. Upon the usage of the charging station, users are agreed with the policies used at that charging station, vice versa agreed that designated charging station applies Idle Fee scheme.
Before Idle Fee incurred, Cornerstone EV Charging App will send a push notification to the user as reminder. Please make sure you have enabled Push Notification via Cornerstone EV Charging App to keep informed all the latest updates of your account.
After the charging session is completed, Cornerstone EV Charging App will show and state all the relevant charging details, including the corresponding Idle Fee.
Before Idle Fee incurred, Cornerstone EV Charging App will send a push notification to the user as reminder. Please make sure you have enabled Push Notification via Cornerstone EV Charging App to keep informed all the latest updates of your account.
After the charging session is completed, Cornerstone EV Charging App will show and state all the relevant charging details, including the corresponding Idle Fee.
Q5: Is there an upper limit on the Idel Fee?
A5: No upper limit has been set for Idle Fee. Therefore, we recommend users to leave the charging station once the charging session is completed.
Q6: What should I do if the Idle Fee service charge has deducted my e-Wallet balance to negative balance?
Does it mean I won’t be able to use the charging service again?
Does it mean I won’t be able to use the charging service again?
A6: Users are required to top-up the “e-Wallet” first, and the system will automatically settle the negative balance. Once the outstanding balances is settled, and the e-Wallet has been top-up to the minimum amount ($100), the charging service will resume to normal.
Terms and Conditions
1.
Only designed Cornerstone EV Charging Station will apply Idle Fee. Users can identify which designated EV Charging Station applies this scheme by the Idle Fee signage and pin stated and displayed at Cornerstone EV Charging Station and Cornerstone EV Charging App.
2.
By downloading Cornerstone EV Charging App and using the services, users are agreed to accept the corresponding charging terms and conditions, and policies. EV charging service details will be based on system records, data and logs directly.
3.
EV owners must stop charging, unplug the charging cable, and leave the charging station within the grace period (if there is any) after the charging session is session. Otherwise, Idle Fee will be incurred. The grace period and idle fee will vary depending on the charger model and time phrase, all the details and information will base on the system records as final decision.
4.
The charging power output / actual charging performance will vary based on different factors, including but not limited to the electric vehicle model and its factory settings, the condition and state of the electric vehicle battery, and the available power level / current supply at the charging station. Consumed / Charged energy will base on the system records as final decision.
5.
If the idle fee duration unit is less than 5 minutes, it will still counted as 5 minutes. No upper limit has been set for Idle Fee. Payment shall be made by the in-app e-Wallet, and coupons will not be accepted. If the e-wallet balance is insufficient to settle the Idle Fee, the user will be unable to use the charging service until the balance is sufficient. Cornerstone reserves all the right to claim damages and / or apply for other legal remedies.
6.
Cornerstone has the right to change the terms and conditions of Idle Fee and grace period at any time without prior notice.
7.
In the case of any dispute, Cornerstone EV Charging Service Limited (“Cornerstone”) reserves the right to make the final decision.